Starlink replacement hardware & warranty
Dish or router acting dead? Here's how to open a warranty claim, what to put in the ticket, how long the warranty lasts, what to do when you're out of warranty — and the quick checks that save you a replacement you don't need.
How to request a replacement
There's no phone line — everything goes through a support ticket in the Starlink app or on the website (Support → the problem you're having). Include:
- Which Starlink on your account is affected (if you have more than one).
- A clear description of the failure — what it does, what lights show, what you've already tried.
- Photos if there's physical damage.
- Your current shipping address.
If it's under warranty
Starlink ships a replacement, and you must send the faulty unit back — if you don't, they can charge you for the new one. Warranty length:
| Region | Limited warranty |
|---|---|
| United States | 12 months from purchase |
| EU & UK | 24 months from purchase |
If it's out of warranty or you broke it
You buy parts from the Starlink shop. But note: for the Standard 4 and Standard 4 X kits, the dish, cables and router aren't sold separately right now — so you have to contact Support to sort out a replacement.
Frequently asked questions
How do I get a replacement dish or router? +
Open a support ticket in the Starlink app or website, pick the problem, and include the affected unit, a failure description, photos if damaged, and your shipping address.
How long is the Starlink warranty? +
In the US the limited warranty is 12 months from purchase; 24 months in the EU and UK. Under warranty they ship a replacement and you return the faulty unit.
My dish won't power up — is it dead? +
Maybe not. Restart it, reseat the cable at both ends, and plug into a wall outlet. If you run it on a battery/DC, check voltage first — low voltage mimics a dead dish.
Can I buy just the router or cable? +
For Standard 4 / 4 X kits the dish, cable and router aren't sold separately right now — contact Support for a replacement.
Could a power problem look like dead hardware? +
Very often — a sagging battery, undersized converter, or loose plug mimics a failed dish. Rule power out first; see the battery power guide and, for vehicles, the RV / 12V guide.
Does running Starlink on DC affect my warranty? +
Modifying the power path is at your own risk and can affect coverage — use in-spec gear and verify voltages. Details in the battery power guide.
Setting up a new Starlink? Grab a free month.
New customers get one month of service free through our referral — applied to the second month.
See the Free-Month Offer →When you choose local, you're supporting local
Support your local internet provider whenever you can, and save Starlink for where it's genuinely the only reliable option. Your money stays in your community — funding local jobs, local businesses, and the people who live and work in the same places they serve. Local and regional providers also usually beat satellite on latency and support where they reach.
Check who already covers your address before you buy a dish: the WISPA “Find a WISP” directory, the FCC Broadband Map, or a quick search for your county + “internet providers.” In our areas, On-Ramp Indiana (Indiana) and ETHX (Southwest Florida) offer local fiber and fixed-wireless: